Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q drops the internet

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Hekintx
Aspirant
Aspirant

My Arlo Q suddenly won’t stay connected to the internet. I can get it to connect but when I go to check the feed it just says connecting and then when I go back to settings it is disconnected. 

9 REPLIES 9
ShayneS
Arlo Moderator
Arlo Moderator

Can you try rebooting or factory resetting if a reboot does not help.

Hekintx
Aspirant
Aspirant

I have tried resetting, restoring factory settings, updating the app, and removing and reinstalling it. 

ShayneS
Arlo Moderator
Arlo Moderator

What does it say on a web portal? 

Hekintx
Aspirant
Aspirant

I don't know where to look on the web?  

StephenB
Guru Guru
Guru

@Hekintx wrote:

I don't know where to look on the web?  


my.arlo.com

 

Use a PC browser (not mobile)

Hekintx
Aspirant
Aspirant

Yes, I know the website. I don't know where you want me to look on the web.  

 

To be clear, I set it up, it connects to the internet.  I get the camera synced to the app and then when I press play, it won't connect, just spins.  I then check the internet and it has disconnected. I have tried on my phone and my iPad.  

StephenB
Guru Guru
Guru

@Hekintx wrote:

Yes, I know the website. I don't know where you want me to look on the web.  

 


Don't over-think this.  @ShayneS just wants to to know if the web portal breaks the same way (or not).  So see if the camera shows up as on-line, and if it does, then try live-streaming it.

Hekintx
Aspirant
Aspirant

Sorry. I can’t get it to work on the web either. 

ShayneS
Arlo Moderator
Arlo Moderator

It appears you may be experiencing hardware failure based on your frequent loss of connection and not being able to reinstall the device. If a factory reset doesn't resolve the issue, you may need to consider replacing the unit.