Arlo Q drops the internet

[Hekintx]

My Arlo Q suddenly won’t stay connected to the internet. I can get it to connect but when I go to check the feed it just says connecting and then when I go back to settings it is disconnected. 

[ShayneS]

Can you try rebooting or factory resetting if a reboot does not help.

[Hekintx]

I have tried resetting, restoring factory settings, updating the app, and removing and reinstalling it. 

[ShayneS]

What does it say on a web portal? 

[Hekintx]

I don't know where to look on the web?  

[StephenB]

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@Hekintx wrote:

I don't know where to look on the web?  

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my.arlo.com

Use a PC browser (not mobile)

[Hekintx]

Yes, I know the website. I don't know where you want me to look on the web.  

To be clear, I set it up, it connects to the internet.  I get the camera synced to the app and then when I press play, it won't connect, just spins.  I then check the internet and it has disconnected. I have tried on my phone and my iPad.  

[StephenB]

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@Hekintx wrote:

Yes, I know the website. I don't know where you want me to look on the web.  

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Don't over-think this.  @ShayneS just wants to to know if the web portal breaks the same way (or not).  So see if the camera shows up as on-line, and if it does, then try live-streaming it.

[Hekintx]

Sorry. I can’t get it to work on the web either. 

[ShayneS]

It appears you may be experiencing hardware failure based on your frequent loss of connection and not being able to reinstall the device. If a factory reset doesn't resolve the issue, you may need to consider replacing the unit.