Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q doesn't react after ios app update

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franz-arlo-q Initiate
Initiate

Hello,

no changes from my side.

After ios app update:

- device status shows normal situation

- connection for live picture not possible

- push message is sent at activity, but library is emty

 

made several resets and new configuartions, but situation is still the same

Model: VMC3040|Arlo-Q HD with Audio

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franz-arlo-q Initiate
Initiate

Hello,

 

I have solved this problem:-)

 

I made a restart of the router now it works

 

Thanks


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ShayneS Arlo Moderator
Arlo Moderator

Hi @franz-arlo-q

 

Are you still experiencing this issue?

 

Have you tried to factory reset the Arlo Q?

 

Doe this live view issue occur on the web browser as well?

 

What version of IOS are you running on your iphone? What Iphone are you experiencing the issue with?

 

franz-arlo-q Initiate
Initiate

Hello,

 

I have solved this problem:-)

 

I made a restart of the router now it works

 

Thanks

ShayneS Arlo Moderator
Arlo Moderator

@franz-arlo-q

 

That is good to hear!

 

Let me know if you have any further questions.

SP24 Aspirant
Aspirant
I reset everything. Internet router. Arlo. The camera. Still Q didn’t work. Removed cam. Tried to sync it no luck.
ShayneS Arlo Moderator
Arlo Moderator

Have you tried to setup the camera over a web browser?

SP24 Aspirant
Aspirant
Yeah. Isn’t working over my phone. And I tried on my computer as well. I’m not getting a blinking amber light when I plug it in as the instructions say, but I’m able to get the blinking blue light, QR code jazz, and then it goes no where and says sorry unable to find my arlo Q
ShayneS Arlo Moderator
Arlo Moderator

I would suggest contacting Customer Support regarding this issue. I have attached the link here Arlo Tech Support