Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Q disconnects from network

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Lately my Arlo Q are disconnecting from the network.

One had been working for a month with no issue, but now goes ut daily.

I have another that disconnects regularly from the start

 

There is no way to reconnect that I can see, other than resetting it up

 

Lewis

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Guru Guru
Guru

Check the LED on the front of the Q cam.... if you see it blinking sort of purple, your at the max range for usability

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Guide
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I did not notice that. They are currently all connected so I will wait until next event and let you know

In the mean while I moved the hub away from my router, since somewhere on line I saw that could be an issue (too close)

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It is now going offline every 20 minutes.

The light in the front is a red/white/blue combo, but is not fdlashing.

 

It is only abou 40 ft from the hub, which is 10 feet from the router


ollewis wrote:

I did not notice that. They are currently all connected so I will wait until next event and let you know

In the mean while I moved the hub away from my router, since somewhere on line I saw that could be an issue (too close)


 

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Guru

Remember that YOUR home wifi system may have a lower powered signal when compared to the arlo base station.

this means a less  or lower distance to the router.

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Aspirant
Aspirant

Software is difficult (not intuitive) to navigate. Mine also just kind of randomly disconnects. The only way I have found to re-connect is to set it all up again. Very time consuming

Model: VMC3040 | Arlo-Q HD with Audio
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Random disconnecting is indicative of poor WiFi which can be due to distance, blockage (walls, ceilings,mirrors, TVs, etc.) or interference from other wireless devices, not necessarily WiFi. If you have more than line camera, swap cameras and see if the issue follows the camera or the position.