Arlo Q connection issue

[mechanics200]

I have two new Arlo Q devices.  Both have a steady blue ligh but only one shows in my devices.  I have uplugged the one which is not recognized and then again plugged it into power.  Lights never have a blinking amber. It starts as a solid amber, then a multicolor steady then a steady blue.  Still not seen in my devices.

[TomMac]

Do a reset and re sync as if new