Arlo Q (VMC3040) not connecting to BT mesh wifi

[Bob786]

Hello

I just setup my new BT mesh wifi.  Arlo was working fine before this.  But since this the mesh has been setup, Arlo wont connect.

I complete the installation process via both app and laptop.  Arlo cannot see my network, so i manually add the SSID exactly as it is.  I get the chime, but it hangs when it tries to discover the arlo.  

I have done a hard reset on the Arlo, logged out of the app, powered down for 10 mins but the same thing happens repeatedly.  Ive read there maybe an issue with the Arlo and mesh networks, or maybe specifically the BT Whole Home system?

Help please!

[TomMac]

If it was working before, then the issue is prob with the new mesh setp.

[Bob786 · Accepted solution]

Fixed

Powered down for 48hrs an re tried process.  Somehow it worked!