Arlo Q Sync. Can't get past sync stage. Putting correct WiFi information but won't accept.
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I need some help, I had to disconnect my Router and Modem. After reconnecting, my Arlo Q blinks an amber, blue and purple. I e attempted to reset it and when I get a steady amber and go through the steps, I can never get past the sync stage. I’m putting the right connection and password in it and it won’t accept any of my WiFi connections. Thanks for any help.
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I have the same problem. I moved the camera to a new location and tried to reset, then set it up again. I get a weird sound after trying to sync, and it fails to locate the camera. What am I doing wrong?
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Hi Cwalls and Raellic,
If you're having trouble syncing your Arlo Q to your account, make sure you type your WiFi SSID and password correct as it is case-sensitive. Otherwise, you may need to try doing a factory reset by holding the reset button on the side of your Arlo Q for about 10 seconds and you'll hear a click and the front LED will flash. From there, try to sync the camera again.
If you don't want to do a factory reset, feel free to contact the Support Team so they can further assist you. You can see several options from the provided link.
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