Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo IOS App is not showing any records in my library

Reply
Discussion stats
  • 1 Reply
  • ‎2018-08-12 03:04 PM
  • 686 Views
  • 0 Likes
  • 2 In Conversation
Oparatori
Follower
Follower
‎2018-08-12 03:04 PM

Hi. I have been checking my IOS App, and I don't  have any new record in my library, since today, August 12th. The Arlo Web page still working fine, so I guess it is not a problem related to my hardware. Please, take note that just today we change the time zone in my country (Chile) Maybe it has some relation. Thanks

Labels:
0 Likes
Reply
Message 1 of 2
686
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2018-08-13 10:37 AM

Oparatori,

 

To clarify, are you saying you see library recordings when using the web client but when logging into the same account via the mobile app you do not see any recordings?

 

JamesC

0 Likes
Reply
Message 2 of 2
655
Discussion stats
  • 1 Reply
  • ‎2018-08-12 03:04 PM
  • 687 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.