Arlo|Smart Home Security|Wireless HD Security Cameras
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timberdooson
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Follower
‎2016-04-27 06:18 AM

About 6 months ago I was told that the Arlo Q was not compatable with the apple routers.  Support said they are working on a fix for this, and would let me know when it is fixed.  I am trying my Q again and it still doesnt connect.  Does anybody have a solution for this?

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JamesC
Community Manager
Community Manager
‎2016-04-28 09:16 AM

timberdooson,

 

Does your router SSID/password contain special characters? This can sometimes cause issues when trying to connect Arlo Q. Take a look at this article for tips on how to circumvent this issue: Can special characters in a network name cause problems for Arlo Q?

 

JamesC

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