App will not locate Arlo Q

[Amayal]

The app will not locate the device. I have gone through the steps repeatedly with no success.

[JessicaP]

Hi @Amayal,

Hold down the reset button until you hear a "click" and the LED will then begin flashing amber after a short pause and try to set it up again.

[Amayal]

Thank you @JessicaP. That unfortunately did not work. I’m super frustrated as you can imagine. The camera and internet are all good. It disconnected from WiFi and I have never been able to get it back. The process is extremely simple it just doesn’t work. I literally have tried everything but throwing it which has occurred to me.

[JessicaP]

What phone device are you using to set up your Arlo Q? Make sure that your phone is connected to the same WiFi you're trying to connect your Arlo Q with. 

[Amayal]

Hi Jessica. Do you have any other ideas? Maybe it’s broken. Obviously. Is there a way to do diagnostics? Or how do I send it back. I don’t know. I’ve only had it for a couple of months.

[JessicaP]

If you're still having problems, I can help create a case for you so our support team can help you out further. I'll send you a private message to gather more information from you.