ARLO Q streaming pixelated live. Checked if new firmware available. Sound works fine.

[Modeezy]

I have rebooted my ARLO Q and base station and checked to see if any new firmware but ARLO Q is streaming live footage pixelated and sound works fine I can hear but can’t see anything.

[jguerdat]

What's your upload speed? Have you tested it lately? Try moving the camera closer to the router to see if that helps.

[Modeezy]

Thanks for replying back so I’ve noticed that once I go to video settings that’s when it pixelate the video. And the only fix is to remove and reconnect but I go back to video settings that’s when it will do it again so sounds like they need to put a new firmware to fix that feature.

[jguerdat]

What do you mean by "once I go to video settings that’s when it pixelate the video"? Do you change the resolution? If changing to better quality causes this, it's either a signal issue to the router or your upload speed. Just viewing the section doesn't change anything.  I don't think a firmware update would fix anything since it seems to be something about your installation environment.