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Video recording, but no sound (on Arlo Q Plus, firmware 1.9.0.3_278)

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  • ‎2020-09-11 08:00 AM
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DanKarin
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‎2020-09-11 08:00 AM

When switching between video resolutions, somethings happens that makes that afterwards, no sound is recorded anymore. I have switch to and from and did all kinds of tests. I think it is a coded issue. There is sound when viewing the live image, so sound is certainly on. There is  no sound when you download the clip and play it, let's say with VLC. This is certainly a bug.

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ShayneS
Arlo Moderator
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‎2020-09-11 04:43 PM

Hi @DanKarin

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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