One is connected via ethernet cable (POE), the other is connected via WIFI and is about 12-15 feet from the router. But both seem to show similar symptoms of needing to be rebooted in order to restore them to normal functioning every so often. Not every day, but fequent enough to make me question whether there is some bug needing to be addressed. Live view will typically not be a problem.
Arlo Q Plus Installed:
Stopped Recording / Restarted:
12/29 8:24pm / 9:44pm
12/30 11:19am / 12:19pm
12/31 12:19am / 1:14am
The camera is connected to a strong Wi-Fi connection. Two other Arlo Q cameras are also on the same Wi-Fi network and they never require restarting.
Does anyone know how to fix this?
As with Jakelson above, the LED inidicator does not show an issue. Smxcan describes the problem accurately. At least 3 of us seem to be having the same issue with the Arlo Q Plus. And it is consistent across both my Arlo Q Plus devices as well.
In the mean time if anyone else wants to give this a try, feel free to do so and let us know if it stops recording the next day or so. I’ll post my results soon.
I think the following steps should factory reset the camera:
1. Go to Settings > My Devices > select the Arlo Q Plus camera > Remove device.
2. Reset the camera by pressing and holding a paper clip in the reset hole in the camera until the camera reboots. And you see a amber LED.
3. Log in to your Arlo account and click "Add Device." Select Arlo Q Plus and follow the on screen instructions to add the camera.
I have the same problem! And for me as well, the problem seems to be that they freeze just when motion is detected. I actually just posted a thread in the Arlo Q section (wrong one apparently) before I found this. I'll have to try this out and report back.
This time Live View didn’t work and it only displayed the spinning icon in the center.
Recording to the SD card likely continued to work because the remaining capacity of the card slowly decreased throughout the 2 hours that cloud recording had stopped.
I factory reset the camera (using the steps above) at 11:35am, removed it from My Devices list, and set it up again. Instead of connecting to the same 2.4GHz Wi-Fi that my other two Arlo Q are connected to, I connected the Q Plus to a 5GHz Wi-Fi.
I don’t think the issue is due to a home network issue since no other wireless device experiences a drop or delay. I’m using a Linksys EA9500 (AC5400) router that has a very strong signal that’s visible on devices almost 300 ft away, yet my cameras are only about 20 ft away. Internet speed is 250Mbps for download and 20 Mbps for upload.
Waiting to see if the factory reset or switching to the 5GHz Wi-Fi has any impact.
Great, I was going to do the same reset too the next time mine have the issue. Looking forward to hearing how it goes!
It looks like removing, resetting, and adding the device may have fixed the issue!
I reset it on 1/1 at 11:35 am, and as of right now, 1/3 12:30 pm, over 48 hours have passed without any interruptions in recording to the cloud. Prior to the reset, the longest stretch I had before recording stopped was about 25 hours.
When I did the reset, I had also switched from 2.4 to 5 GHz, but I'm guessing it was the reset that actually fixed it. I'll keep it running for a few more days just to make sure it doesn't stop recording, then I'll reset it again over the weekend to switch it back to 2.4 GHz to rule that out.
The difference this time was that I didn’t reset or restart it. It started recording on its own in a little over an hour.
It stopped recording on 1/3 at 4:46pm and started recording on its own at 6:03pm.
From the Library I could see recordings from other cameras throughout this period.
Back to the drawing board. I’ll have to contact support again. Unless if anyone has other suggestions, I may try a new Q Plus to rule out a hardware issue.
I'm trying to find a pattern here. For me, it's either when motion is detected, or when I download a video off of the cloud. Those two cases are when they seem to freeze up. Very occasionally they come back online on their own, but most of the time they remain frozen and I need to power cycle.
If it's hardware, it may be individual units that cause this - only having one of them would be capable of reproducing the issue. As for firmware, that seemingly would be more easily reproduced. And then there's something about your installation, whether it's consruction, WiFi connection, whatever which would be difficult to duplicate without being at your house.
Of course, the folks who post here likely don't reflect the whole installed population. We simply don't have enough information to make blanket statements. I can certainly sypathize with you but I have to strongly suggest opening or continuing with open cases to help force resolution.
Here’s another thread with the same theme:
No root cause or a solution is ever found, including from Netgear support or engineering.
One user came up with a creative work around. He plugged his cameras power adapter into a timer that switches the power off and on within a minute a few times a day so the camera doesn’t stop recording for hours. It only stops recording for a couple minutes a few times a day.
I’m considering this, but mainly so I can try out a the TP-Link HS110 Smart Plug. It would also let me set a daily 1 min timer, remotely reboot the power to the camera if the app fails, and would also monitor its electricity usage.
There were also many users complaining that the Arlo Baby cam regularly disconnected in the following thread.
For that, Netgear fixed it after 5 months with an updated app. So I’m thinking we may need something similar for the Arlo Q Plus or Arlo Q with CVR.
Back to finding an actual fix, I am regularly following up with NETGEAR Support - Case #29511450. Still trying to figure it out.
Here’s some more info on my issue:
My camera has never been set to record on a schedule and has always been set to a custom mode, which is set to record all the time with the highest sensitivity for motion (level 9) and audio (level 5). Occasionally I’ve lowered the audio setting to a 4 for testing. The camera is located in an area where there’s motion and audio occurring very frequently; at least every couple minutes throughout the day and night. As a result I see video clips in the library throughout the day except occasionally when recording to the cloud stops. My Arlo Q cameras, which are further away, continue to record when the Q Plus stops.
Here’s a time line of my Q Plus:
12/28 6:52 pm
Stopped Recording / Restarted:
12/29 8:24 pm / 9:44 pm
12/30 11:19 am / 12:19 pm
12/31 12:19 am / 1:14 am
Stopped Recording / Factory Reset:
1/1 9:15 am / 11:35 am
Stopped Recording / Started Recording Automatically:
1/3 4:46 pm / 6:03 pm
1/7 3:23 pm / 4:50 pm
Stopped Recording / Restarted:
1/8 1:44 am / 9:39 am