Picture is Purple

[wfod]

after a power outage my two cameras came back on, but now both pictures are purple. They were installed a week ago. I tried a restart from my app on one camera-no help. Should I try a factory reset?

[jguerdat]

No.  It's the cameras, not the setup.  There are tons of threads here found through a brief browsing of the forums or a search dealing with this.  The basics - open and close the battery doors to reset the cameras.  Failing that, contact support using the big Support link at the top here to open a case for replacement.

[JamesC · Accepted solution]

wfod,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC