Notifications because screen refreshes

[Jarlo737]

I keep getting notifications while there is no actual movement detected. When I check the video it looks like the screen refreshes. Similar to a flickering light. Does anyone know how to solve this problem? Preferably without having to need the Smart plan.

[ShayneS]

@Jarlo737

What troubleshooting steps have you performed so far? I do not want to suggest anything you may have previously done.

[Jarlo737]

I set up a relatively small activity zone and set the movement sensitivity to 1.

[ShayneS]

Have you tried to reboot the base station? If you have done this, you can try and remove the camera from the Settings > my devices > re-add it & test again.

[jguerdat]

Did you set the sensitivity in your modes and rules? The motion detection test is just a test to be used in your rules.

[Jarlo737]

I have the Q Plus so no base station. I can try to restart or remove the camera, but I haven't had the false notification for a day now so I'll wait a little before I try that option.

[Jarlo737]

Yes, I set the sensitivy in the rules. Moreover, that's the only place where I can set the sensitivy. I don't see any other options.

[Jarlo737]

Could it help if I adjust the Flicker Adjustment? It's now set to 'Auto (50Hz)', but I can also choose '60Hz' or '50Hz'.

[jguerdat]

I don't belive the flicker setting would help false detections. I would guess that something is flashing in the camera's view causing enough change in enough pixels to trigger the camera. I would try a total camera reset and, failing that making a difference, open a case with support for a potentially bad camera:

https://www.arlo.com/en-us/support/contact.aspx