Ethernet connection with huge lag and very poor audio quality

[eeaa]

Hi, I have just bought my Arlo Q+ and I connected it with Ethernet (I also tried PoE but did not work..). I have two big issues that I would need to fix: 1- A long lag (12-15 seconds) when connected with Ethernet vs 3s lag when connected with Wifi. One of the reasons I bought the Q+ is because I believe the cable connexion gives extra protection against Wifi inhibitors. However, 15 seconds is an unacceptable lag... Why is this? How can it be solved? 2 - Audio quality is very very poor and makes communication unintelligible. Why is this? How can it be solved? Thanks in advance

[jguerdat]

I suppose it could be the camera, cable and/or port. How is the cable connected to your network? Have you tried swapping cables and ports? Does the router show any issues with the connection?

[eeaa]

Thanks  jguerdat.

I have tried a couple of cables (not sure which category though...  is there signicant differences?... which category would be the minimum reccommended?), and I have also tried several ports from my router (when I use a pc it seems to work pretty fast...

I only get an "acceptable" lag (about 3 seconds) when I use the Wifi, so I believe the internet speed is not the big problem here (I would guess that Wifi should be worse than Ethernet but in my case is the opposite...).

Thanks in advance

[jguerdat]

Just switching cables is sufficient. The bandwidth is low enough to not make a difference. I agree that the use of WiFi means the ISP connection isn't the issue. I would swap camras at the store.