:Connection Filed

[aparee-huff]

Everytime I log into my arlo account and try to view one of my Arlo Q VMC3040S-100NAS cameras I get the ":connection failed".  I have tried from inside my network (on same vlan) I have tried from outside my company I have tried on wireless I have tried on chrome, I have tried on Edge, i have tried on firefox. I have tried on Windows, I have tried on MAC, I have tried on Android I have tried on iPhone.  99% of the time I cna't access a camera when needed.

[TomMac]

First maybe do a reset of the camera....

Then check to make sure the proper ports are open on you router that may stop access

[aparee-huff]

This is happening on 2 cameras that I alrady had on the system, 1 has been reset more than once. the brand new camera is doing hte exact same thing.  I have 10 cameras to use if this can't be resolved I'll be requesting a refund from my vendor.  I like the product but this is seriously going to cause issues.

[JamesC]

aparee-huff,

Who is your ISP and what are you internet speeds?

JamesC

[aparee-huff]

ISP #1 is 175x175mb Level 3

ISP #2 is 150x50mb Brighthouse

ISP #3 is 75x25mb Comcast

test #4 is LTE on iPhone AT&T

test #5 is LTE on iPad AT&T

test #6 is LTE on iPhone Verizon

so issue everytime.

[JamesC]

aparee-huff,

What is the signal strength like for the camera? It could be failing to connect due to poor connection (range or interference)

JamesC

[aparee-huff]

The cameras are all hardwired into the network via PoE switches.  The cameras record video and movement and store in the cloud without any issue.  The only issue I have is pulling up LIVE video feed.  

[jguerdat]

That's definitely odd.  Have you tried both app and a browser?

[aparee-huff]

per my answer on the 24th I have

 I have tried from inside my network (on same vlan) I have tried from outside my company I have tried on wireless I have tried on chrome, I have tried on Edge, i have tried on firefox. I have tried on Windows, I have tried on MAC, I have tried on Android I have tried on iPhone

[JamesC]

aparee-huff.

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC