CVR - timeline unstable

[Camanon]

I have an Arlo Q Plus with a CVR subscription. Since Saturday last week, the timeline has become unstable - meaning that at any attempt to move the timeline back in time, after a few seconds the feed jumps back to present time. In other words, I am unable to rewind and use the camera's recordings. This problem occurs in both phone app and browser, so I assume is a Netgear problem.

Does anyone know what is going on, or how to correct it?

[jguerdat]

I've been having some issues, too. Open a case with support here so pressure is applied.

[Camanon]

I'd love to, but don't know how or where. I searched through the support pages and all I could see are faqs, tutorials and one phone number. How does one write to the technical staff?

[jguerdat]

If that is available, email is disabled. Use chat or phone to open a case.