Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q won't comment to router via Ethernet

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Petychka
Aspirant
Aspirant

I am unable to connect my Arlo Q to my network using the app. The app says it is waiting for a connection and the camera's amber light keeps blinking. The unit is powered by PoE through a PoE switch and therefore connected to my router by Ethernet cable. I would think my router's and wireless network's login details would be irrelevant with a cable connection (correct?). Is this a known problem? What should I do? I assume you may suggest a factory reset (unlikely to do if I can't connect, though). 

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
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Petychka
Aspirant
Aspirant

I think you are correct. After a factory reset, changing the cables and changing the PoE switch didn't work, I resorted to WiFi connection and power from the wall plug. That solved it.

 

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TomMac
Guru Guru
Guru

Yes, assume right...

A factory reset is done by holding in the reset on the Q for about ten secs... till the led flashes amber.

Then reset up as if new with cable

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jguerdat
Guru Guru
Guru
Is ther e a chance that you didn't have the PoE cable installed initially? Switching midstream has been noted as an issue.
Petychka
Aspirant
Aspirant

I think you are correct. After a factory reset, changing the cables and changing the PoE switch didn't work, I resorted to WiFi connection and power from the wall plug. That solved it.

 

View solution in original post

jguerdat
Guru Guru
Guru

It should work after a reset IF the PoE connection is already made.  If not, it could be that the PoE adapter or cable is faulty or the switch isn't working properly.

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