Arlo Q Plus - won't go to LIVE mode...keeps saying "Please Wait"

[sogoodjazzie]

I just bought an Arlo Q Plus icamera for my mother-in-law's house and is hooked up by connecting with ethernet cable to my router and I know how to use this camera proficiently because I already have an Arlo Q (on another account) for my house but that camera is wireless but virtually the same in every other way.

My PROBLEM is that it DOES NOT GO INTO LIVE MODE...when I hit the LIVE button, it just keeps saying, "PLEASE WAIT" and never does go to LIVE MODE. It does record all movements when I go back and check but can't get it to go to LIVE MODE which is the reason I bought it so I can MONITOR and TALK TO MY Mother-in-Law who has Alzheimer's Disease to TALK and SEE HER in LIVE MODE. I bought the 14-Day 14/7 Continuous Video Recording (CVR).

Any help would be appreciated.

Thank You!    Kathy

[jguerdat · Accepted solution]

Full directions are here:

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M1...

[TomMac]

totally a flash issue.... are you using Chrome ? They just had an update that disabled flash

[mjd1954]

Same here .. went to IE and it works fine ... Thanks

Mike

[jguerdat]

The Fix (TM):

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M1...

[JPPARLO]

Thanks for the suggestion and link to solve the issue. It worked perfectly. Thansk again.