Arlo Q Plus Offline

[tpsarlo]

One of my two Arlo Q Pluses went offline after a POE switch reboot.   I have now spent countless hours trying to reset it and reconnect it, either wirelessly or via PoE or via Ethernet to no avail.  It blinks amber and purple after a reset.  When connected to ethernet, it looks like there is traffic on the port, yet it doesn't show connected on the router itself.  If i try to connect via WIFI, I get a raspberry sound after a while.  When trying to connect via Ethernet it just doesn't find it ... no sound.  It wasn't easy to connect when new as it needed a firmware update, but somehow managed to do it and then connect.  At this point, I am close to giving up but given that I can't talk to Arlo support as I don't have a subscription, I certainly will not be buying an Arlo replacement product.  

[ShayneS]

Have you tried to factory reset the camera and onboard again? 

[tpsarlo]

Over and over and over and over again.  Wirelessly, as PoE, as Ethernet.  Nothing!  And no way to get support without a subscription.  I spent 7-10 hours, easily with this thing trying to get it back.   It is now in a closet and a Wyze Cam V3 in its place as I needed a working camera!  My other Q Plus will be replaced at some point as well so I have one ecosystem