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When I try to login to send support an email, I get the message "Error An error occurred while processing your request". I can login to My Arlo with no problem. How can I send support an email?
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JamesC,
I was able to use Firefox to login and send an email to support. IE11 gives me the error message. I received a case number but no specific response yet. One of the four Pro cameras I just purchased is intermittent.
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it does appear messed up, did you try a html contact to support?
Morse is faster than texting!
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Thanks. I haven't tried a html contact. Don't know how.
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alanm56,
What issue are you having? We may be able to help via the community...
If you need help opening a support case, please private message me your information (email address, etc) and I can assist further.
JamesC
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JamesC,
I was able to use Firefox to login and send an email to support. IE11 gives me the error message. I received a case number but no specific response yet. One of the four Pro cameras I just purchased is intermittent.
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My camera is red/pink, etc. I need a replacement. I called netgear support and was greeted by a person who did not speak English as a native language
and was very difficult to understand. She finally realized it was an ARLO call and tranferred me -- it rang and the phone when dead.
I need a replacment camera for camera 48B45C735758F with the acount login lhabitat but cannot contact anyone by mail or phone. I hate to tear everything out and return it for a whole new system, but with all the run-a-round and lack of direct support, that will be the route to go. I so hope another manufacturer with better support starts to market a similar product.
In essence - I need to get another camera so I do not have to take the whole system back to the store. Any advice on contacting the "lack of supprt"
team would be great.
Laurel
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Hi Laurel,
It took a couple of days to get an email reply and couple more emails before support understood the problem and agreed to replace the camera. I had to pay to ship back the broken camera. (aggravating for a product just purchased) To their credit, they shipped the replacement (overnight delivery) as soon as they received the one I sent. And, I got a spare battery in the deal. I'd say basically a good product with some quirks and quality problems. However, Arlo support has a lot of room for improvement.
Alan
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