support email

[alanm56]

When I try to login to send support an email, I get the message "Error An error occurred while processing your request". I can login to My Arlo with no problem. How can I send support an email?

[TomMac]

it does appear messed up, did you try a html contact to support?

[alanm56]

Thanks. I haven't tried a html contact. Don't know how.

[JamesC]

alanm56,

What issue are you having? We may be able to help via the community...

If you need help opening a support case, please private message me your information (email address, etc) and I can assist further.

JamesC

[alanm56 · Accepted solution]

JamesC,

I was able to use Firefox to login and send an email to support. IE11 gives me the error message. I received a case number but no specific response yet. One of the four Pro cameras I just purchased is intermittent.

[Lhabitat]

My camera is red/pink, etc. I need a replacement.  I called netgear support and was greeted by a person who did not speak English as a native language

and was very difficult to understand.  She finally realized it was an ARLO call and tranferred me -- it rang and the phone when dead. 

I need a replacment camera for  camera 48B45C735758F with the acount login lhabitat but cannot contact anyone by mail or phone.  I hate to tear everything out and return it for a whole new system, but with all the run-a-round and lack of direct support, that will be the route to go.  I so hope another manufacturer with better support starts to market a similar product. 

In essence - I need to get another camera so I do not have to take the whole system back to the store.  Any advice on contacting the "lack of supprt"

team would be great.

Laurel

[alanm56]

Hi Laurel,

It took a couple of days to get an email reply and couple more emails before support understood the problem and agreed to replace the camera. I had to pay to ship back the broken camera. (aggravating for a product just purchased) To their credit, they shipped the replacement (overnight delivery) as soon as they received the one I sent. And, I got a spare battery in the deal. I'd say basically a good product with some quirks and quality problems. However, Arlo support has a lot of room for improvement.

Alan