how can I restore previous app version - one does not permit use of my old equipment

[pb633]

want to keep previous app version for use with old devices- new one will not work.

[BrookeN]

You can not go back to the previous app version. However, can you provide more information on what behavior you are seeing and what cameras you are using?

[pb633 · Accepted solution]

chatted with Arlo rep and found out how to do what I needed in new app. could not locate manual for new system and pressing buttons was confusing and unproductive. works now. no further questions. 

[bwfarns]

Need the prior app your forced update lost Samsung tablet and phone functions

[bwfarns]

Samsung model smt 580 an r52k70n7jmh 16g phone se 20fe Samsung PC laptop running windows 10

[Peretti]

I have an Arlo Pro. With the latest update, I am no longer able to delete the videos by "select all".  Live feed does not show any videos even though I have 95 today.  there is not three dots on the screen for selecting all, only three dots for each video, one at a time.  What am I doing wrong?

[StephenB]

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@Peretti wrote:

I have an Arlo Pro. With the latest update, I am no longer able to delete the videos by "select all".  Live feed does not show any videos even though I have 95 today.  there is not three dots on the screen for selecting all, only three dots for each video, one at a time.  What am I doing wrong?

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If you select the three dots at the top right of the "Feed" screen, then you should see two options:

Choose "Select Events" and you will see selectors for each video and for each day:

Selecting the day automatically selects all videos saved for that day.  When done, you select the trash can at the bottom of the screen to delete the selected videos.

I see these controls in both the web client (my.arlo.com) and the app.  One poster said that they only saw them in the app, and not the browser.  I don't what that should be, but if you aren't seeing "Select Events" in the browser, then I suggest trying the app.