Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

error message for Arlo Pro

Reply
Discussion stats
  • 10 Replies
  • 5130 Views
  • 0 Likes
  • 8 In Conversation
mkunzle
Follower
Follower

When I wanted to update my 5th camera I got a message Base station error 4012. What does that mean?

10 REPLIES 10
jguerdat
Guru Guru
Guru

Dunno.  Try power cycling the base and try again.

TomMac
Guru Guru
Guru

base_station_error_4012  is usu an update error

--------------------------------------
Morse is faster than texting!
--------------------------------------
JamesC
Community Manager
Community Manager

mkunzle,

 

Did power cycling the base station as suggested above resolve the issue? Are you still seeing this error message?

 

JamesC

T20
Aspirant
Aspirant

What is the cause of error message 4012?

power cycling (both camera and base station) does not resolve the issue..

uumpa74
Aspirant
Aspirant

I got the same message "base station error code 4012". When I go to that particular camera under settings, it says an update is available. When I click to update, it says "upgrade version invalid".

uumpa74
Aspirant
Aspirant

So how do you fix it?

mw53
Aspirant
Aspirant

I had the same problem / same symptons. After a power cycle of the base station and logging out of the Arlo website, the problem disappeared.

JamesC
Community Manager
Community Manager

T20,

 

What are you doing when you see this error? Do you see it on both the web client and mobile app?

 

Are you still seeing this error message?

 

uumpa74,

 

Did the firmware update complete on it's own overnight? Are you still seeing update available?

 

JamesC

Pxyl
Aspirant
Aspirant

what does error 4012 mean-- got as far as update to firmwre 

JamesC
Community Manager
Community Manager

Pxyl,

 

This could indicate an issue with receiving the firmware update. Did your system automatically receive the update overnight?

 

JamesC