cant discover base station vmb4000 or cameras after i changed internet provider

[maxgen]

Ive followed the instruction on resetting everything but after deleting my base station from the app i have not been able to connect since.  Ive done factory reset multiple times and the leds on the front seem to be right. first 2 green and third one amber for the cameras.  My main problem is trying to get the app to discover the base station then i believe i would be able to sync the cameras to it.  any ideas?? tia

[StephenB]

Have you tried onboarding the base and cameras using a PC (browsing to my.arlo.com) instead of using the app.

Sometimes the PC will work for this when the app doesn't.

[maxgen]

yes I brought my laptop right next to the hub and tried everything a couple times..  same result. I cant even pay for a subscription to get help because it says I don't have any equipment tied to my account. 

[StephenB]

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@maxgen wrote:

yes I brought my laptop right next to the hub and tried everything a couple times..  same result. 

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If the laptop has an ethernet port, maybe try connecting with that instead of wifi.

[jguerdat]

To be clear, don't connect the hub to the laptop, just try using an Ethernet cable between the laptop and router.

Also, if using a VPN, disable it for setup purposes.

[maxgen]

same result.  ive now deleted everything and tried to start from scratch, new account and still nothing.  my base is sending out a wifi signal.  i can see it on my devices.  maybe something happened to my base station when they unplugged it...idk  is there anything else to try?

[jguerdat]

Is the base getting an IP address from your router? Sounds like it but...

Can you take the base to someone else's house and try there?