cameras dectect motion, but recording and notifications are inconsistent..

[GandF]

Bought the 4 camera package and it worked well for about a week. Motion detection and notifications were consistent.

But recently...

1. I have a camera pointed at my front door, 5 feet away, and it's tilted 90 degrees to get a better view of the length of the door. Anyone approaching the door would enter the cameras view from the side, which i believe is ideal. Sensitivity is set to high. 

2. The base is about 15 feet away on the inside of the house. Signal is great.

3. Battery is above 90%

4. If I walk in front of it at night time, I can see the red lights activate, but it does not record or send a notification. Sometimes it does which makes troubleshooting this extremely frustrating.

5.I can get live views from all cameras no problem.

6. The other 3 cameras now have similar issues.

7. If I line up two cameras side by side, I only get notifications from one of them, and only one records. Not sure if this is normal.

8. I have not tried rebooting the system yet. I'll update my response if I see improvement.

A week ago I was going to buy the same system for my parents for christmas. But I'll hold off until this gets resolved.

I'm gonna try changing some settings.... send notifications but not record... vice versa to see if anything improves. maybe see if one camera works great while the others are turned off. Decrease video resolution.... etc. I'm open to all suggestions.

I'll give Arlo a chance and hopefully software updates will address the issue. Until then, this systems gets a 3 out 5 rating.

I'm surprised to see a bunch of threads on this forum with similar issues.

[steve_t]

1. What is your internet connection speed?

2. Definitely try restarting the base station

[GandF · Accepted solution]

Hi steve_t.

I actually did a Base "RESET" instead of a "RESTART".

So far so good. Everything back to normal. If this happens again, I'll try restarting so I don't have to re-sync cameras.

I'll have to get back to you on the connection speed. We are considering increasing the speed as we add more WiFi traffic to our router.

Thank you.