arlo pro app shows base offline

[glennraymond]

It seems that the base station goes offline frequently when using the app on android, restart app it works for a while then quits again,  any suggestions?

[glennraymond]

This is a new system as of yesterday, base station power, internet, and camera lights are all green on the base, also internet ligh flashes like its receiving data

[TomMac]

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glennraymond wrote:

This is a new system as of yesterday, base station power, internet, and camera lights are all green on the base, also internet ligh flashes like its receiving data

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re install the app on you phone...

the flashing led for interent is normal ( data in/out)

[glennraymond]

already have re installed app, I loose connection while on my samsung galaxy 5 wif and data, restart the app and it will work for a little while, then i loose internet connection . any other sugestions ?

[JamesC]

glennraymond,

If the internet LED stays green on the base station, the base isn't dropping offline, it sounds like this is a display issue with the mobile app.

Do you notice this behavior with other devices or does this only occur on your Galaxy S5?

JamesC