app on android says it is currently unavailable all the time

[hallg]

Hi,

I have trouble with the app on android. It says it is currently unavailable all the time. (If I log on with my computer, it is OK. ). Have tried to uninstall and install the app, and restartet the phone.

[jguerdat]

What phone and OS?

[hallg]

Sony Xperia Z Compact, Android 7.0

[jguerdat]

Have you tried both cell service and WiFi?

[hallg]

have tried both the wifi and the cell-service

[jguerdat]

No other suggestions. A factory reset of the phone might help but a huge PITA and no guarantees. Open a case with support using the Contact Support link at the bottom here.

[JamesC]

hallg,

Are you ever able to sign in or do you get this error every time you attempt to log in?

Do you have any other Android devices that you could test to see if you get the same behavior?

JamesC