Zoom/Pan won't work Arclo Pro

[chudak]

I see othe people have same issue but wonder if there is any fix for it.

Case => use zoom/pan on video setting for camera , but it still records video on motion outside of defined area.

Any hekp appretiated.

Thx

[jguerdat · Accepted solution]

That's because pan and zoom simply crops the video and has no effect on what the PIR sees to detect as motion. The systems are separate.

[chudak]

I expect zoom/pan to define area of motions used.

What is interesting tech support belives its a flaw that had beed fixed !!

[jguerdat]

The wireless cameras use a PIR which is not maskable. It sees the whole scene. Check the web for description of this technology.

[chudak]

This is all software, why would it difficult to make it maskable ?

Why then zoom/pan is needed at all then?  no use 😞

Can you point me to url where Arlo says it cant do it ?

PS:  I may have to return the kit if this is the case

[TomMac]

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It's not in writing...But believe us, the Arlo and Arlo Pro use PIR devices to detect motion...at this time it can  NOT be set in zones.

Only the Q cameras which use pixel base detection has zones

[chudak]

Then I have to believe that netgear tech support is clueless 

@netgear care to comment ?

[TomMac]

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chudak wrote:

Why then zoom/pan is needed at all then?  no use 😞

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There is a use for the Pan/zoom... 

I have a couple of places where one side takes in a wall / couch/ etc.... some times a enterance with things on both sides... the Pan /Zoom allways you to eliminate the unneeded view.

BTW, One of the biggest problems I see with users is they try to cover to large an area...beyond the normal range of the PIR

As a side effect of the PIR in full view, you can "cheat" the Arlo camera to appear to decrease the lag time from trigger to record ( not needed so much on Pro )... Because the PIR covers the whole view but the Pan/zoom has made it smaller, the trigger event happens OFF camera view so you end up getting a so called faster response on record ...this works well for small areas.

[JamesC]

As mentioned above by jguerdat and TomMac, the pan and zoom feature does not change the area in which the PIR sensor detects motion. It's intended use is to zoom/crop the cameras field of view.

JamesC

[chudak]

From Netgear tech support

"After reviewing your case, I apologize to acknowledge your suspicion regarding the PAN & ZOOM bug."

"Our engineers are still working on it. The patch maybe included on future FW updates."