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Luminary

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

I made a post on this earlier but haven't received a response and can't find it anywhere in the posts. So, will do it again.

Whenever I open a video, either via email or in my library, when I click to open it, and then the zoom link in the lower left, it doesn't zoom or pan.

This just started this week. Before, no problems.

Any ideas on how to get that function back?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 11

Accepted Solutions
Community Manager

Re: Arlo Pro camara in zoom position and I am not able to correct it.

A backend fix was released that should resolve this issue. Please let us know if you still have problems now that this issue has been fixed.

 

JamesC

Message 11 of 11

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Guru

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

This is on a browser, right? When I click on the zoom icon, a vertical bar shows up wuith a bll at the bottom. I then grab the ball and slide it.

Message 2 of 11
Luminary

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

That's right. But it won't zoom. Nothing works. No problems before.

Message 3 of 11
Luminary

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Apparently, this problem doesn't have a solution. What a bummer to lose that function when it worked perfectly before.

Message 4 of 11
Guru

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

I just got back on the computer this morning and found it's exactly as you describe. WHat worked a few days ago doesn't now. Open a case with support here:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 5 of 11

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

I just logged into the forum to post the same thing and look for a fix.  I can't get my zoom to work on any of my cameras.  Where is the fix, Arlo?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 6 of 11
Arlo Moderator

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

@SandiBeach

 

I have escalated reports regarding this issue & I will keep you up to date.

Message 7 of 11
Luminary

Re: Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

Thank you ShayneS for that info.

FYI I tried to contact support on this issue via chat. Didn't work. Chat never opened. I used both IE and Mozilla Firefox to try. Couldn't find an email link.

Will wait to see if there is a solution.

 

Message 8 of 11
Aspirant

Arlo Pro camara in zoom position and I am not able to correct it.

One camera in zoom and i am not able to change it. How do i adjust it.
Message 9 of 11
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Guru

Re: Arlo Pro camara in zoom position and I am not able to correct it.

Assuming this is using a browser, I've raised this as an issue and it's beinglooked into.

Message 10 of 11
Community Manager

Re: Arlo Pro camara in zoom position and I am not able to correct it.

A backend fix was released that should resolve this issue. Please let us know if you still have problems now that this issue has been fixed.

 

JamesC

Message 11 of 11