Arlo|Smart Home Security|Wireless HD Security Cameras

Zoom Feature - Nothing Will Zoom In & Out On the Web Portal In The Library

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Khone Luminary
Luminary

I made a post on this earlier but haven't received a response and can't find it anywhere in the posts. So, will do it again.

Whenever I open a video, either via email or in my library, when I click to open it, and then the zoom link in the lower left, it doesn't zoom or pan.

This just started this week. Before, no problems.

Any ideas on how to get that function back?

Model: VMC4030 | Arlo Pro Wire-Free Camera

Accepted Solutions
JamesC Community Manager
Community Manager

A backend fix was released that should resolve this issue. Please let us know if you still have problems now that this issue has been fixed.

 

JamesC


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Guru jguerdat Guru
Guru

This is on a browser, right? When I click on the zoom icon, a vertical bar shows up wuith a bll at the bottom. I then grab the ball and slide it.

Khone Luminary
Luminary

That's right. But it won't zoom. Nothing works. No problems before.

Khone Luminary
Luminary

Apparently, this problem doesn't have a solution. What a bummer to lose that function when it worked perfectly before.

Guru jguerdat Guru
Guru

I just got back on the computer this morning and found it's exactly as you describe. WHat worked a few days ago doesn't now. Open a case with support here:

 

https://www.arlo.com/en-us/support/contact.aspx

SandiBeach Guide
Guide

I just logged into the forum to post the same thing and look for a fix.  I can't get my zoom to work on any of my cameras.  Where is the fix, Arlo?

Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

@SandiBeach

 

I have escalated reports regarding this issue & I will keep you up to date.

Khone Luminary
Luminary

Thank you ShayneS for that info.

FYI I tried to contact support on this issue via chat. Didn't work. Chat never opened. I used both IE and Mozilla Firefox to try. Couldn't find an email link.

Will wait to see if there is a solution.

 

Axson Aspirant
Aspirant
One camera in zoom and i am not able to change it. How do i adjust it.
Guru jguerdat Guru
Guru

Assuming this is using a browser, I've raised this as an issue and it's beinglooked into.

JamesC Community Manager
Community Manager

A backend fix was released that should resolve this issue. Please let us know if you still have problems now that this issue has been fixed.

 

JamesC