Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlistair
Tutor
Tutor
‎2019-12-28 02:11 AM

I have two Arlo Pro's set up outside, and they have been working fine for about six months. Now for some reason when I look at videos in the library they appear to have recorded as normal. When I playback Cam1 I see the right video, but when I playback Cam2 it also shows the Cam2 video. The still images in library are correct but playback is always wrong, and always for the same camera. I'm using the latest Android app, and I have tried uninstall/reinstall. My wife doesn't have the same problem on the iOS version. Suggestions?

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JessicaP
Arlo Employee Retired
‎2020-03-05 07:16 AM

This issue is resolved with the latest version of the Arlo Android app, which is version 2.13. Please make sure you have the latest version installed from the Google Play Store and let us know if you're still experiencing the same issue. You can read more about the new update here: Arlo Android App - 2.13 - 4th March 2020

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Aspirant
Aspirant
‎2020-03-05 08:39 AM

Thank you JessicaP!  This latest version of the Arlo app (2.13 released 3/4/20) seems to have FINALLY fixed my issue.

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