Why my arlo pro not restarting automatically after going offline

[TomMac]

do you mean the base or cameras ?

If base, what are the leds showing

[WillAstro]

Base and cameras

[JamesC]

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?

JamesC

[WillAstro]

Yes my arlo just went offline and never restarted.

[JamesC]

WillAstro,

What is the LED behavior on the base station?

JamesC

[WillAstro]

The middle LED is orange.

[jguerdat]

That means your base is connected to the router but has no Internet access.  Unless you've made some security changes to the router configuration, I would power off the router and base and then turn them back on in that order.  Let the router initialize before starting the base.

[WillAstro]

My router seems working every time arlo pro goes offline. I say this because my hue base for my snart light is working. Anyway I'll try your suggestion and will post the result.

[WillAstro]

I did your recommendation but the problem still exist. Also tried resetting the base and still same issue.

[jguerdat]

Define "resetting" - using the reset button until the base LEDs flash amber?  If so, you also need to remove all devices in Settings, My Devices before using the Add Device button to add the base and sync the cameras as if new.