Why isn’t my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera detecting motion?

[DaveShoe]

I have 3 of the pro wireless cameras on my system.  All 3 worked perfect for about a week.  Then 2 of them stopped sensing motion. The remaining one is still working fine.  I've gone through all of the troubleshooting and reset the whole thing with no luck. The ONLY thing I can see that is different is when I go to my "Devices" screen, at the top of the picture of each camera there is the sound, motion, battery, etc indicators.  On the 2 cameras that wont work, the motion indicator is not black like it is on the one camera that works.  I'm assuming that is part of the issue however those 2 cameras are setup exacly the same as the one that is working. 

[mbauer]

DaveShoe, please review the following guides to further troubleshoot the issue you are experiencing with motion detection not working on two of your cameras:

https://community.netgear.com/t5/Arlo-Knowledge-Base/Why-isn-t-my-Arlo-Wire-Free-Arlo-Pro-Wire-Free-...

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-use-the-motion-detection-test-for-my-A...

[TomMac · Accepted solution]

Dave, it sounds like the Mode that activates motion record is wrong...

On the LIVE view screen at top of each cam, the " running man " should be BLACK if motion detect is on.

When Gray, it is off.

So, go to SETTINGS and for the two cams Not working , Use REMOVE DEVICE.

After both gone, open and close battery doors, then bring them back as if new ( resync )

Try ARMED mode again and go and check running man...if all black, test for motion record

[DaveShoe]

Thanks Tom, that worked perfectly.  I also figured out what caused the issue.  I had gone into the third camera and exteded the recording time.  When I did that, it shut down the other 2.  I have rules setup for all 3 cameras to extend recording, but I guess you can only apply that rule to one camera at a time.  So I guess my choice is to have 3 cameras recording at the 10 second default or 1 camera recording for a longer time???