Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Where is the cloud storage? Checked library in the app but nothing is there

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Just installed 2 cameras today. I can see the live feed. Where is the cloud storage? I tried the library in the app. Nothing there. Profile says I have no plan yet. I thought it came with free storage. Thank you.


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Hero
Hero

@JodiA wrote:
Recordings that I made and pics are in the library. I thought it was continuous recording that would be in the cloud storage.

Is it just detected motion and my recordings/pictures that are stored?

If you purchased a CVR plan, that is stored differently.  I only used it once and forget where it is.  Google it and I’m sure you will get a hit.

 

ah yes...look for the clock icon,

View solution in original post


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Hero
Hero

@JodiA wrote:
Just installed 2 cameras today. I can see the live feed. Where is the cloud storage? I tried the library in the app. Nothing there. Profile says I have no plan yet. I thought it came with free storage. Thank you.

If you have recordings they should be in the Library.  Have you taken some snapshots or manual recordings to make sure you have something in there?

Highlighted
Aspirant
Aspirant

Recordings that I made and pics are in the library. I thought it was continuous recording that would be in the cloud storage.

Is it just detected motion and my recordings/pictures that are stored?

Highlighted
Hero
Hero

@JodiA wrote:
Recordings that I made and pics are in the library. I thought it was continuous recording that would be in the cloud storage.

Is it just detected motion and my recordings/pictures that are stored?

If you purchased a CVR plan, that is stored differently.  I only used it once and forget where it is.  Google it and I’m sure you will get a hit.

 

ah yes...look for the clock icon,

View solution in original post