Arlo|Smart Home Security|Wireless HD Security Cameras

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Ronin8793
Apprentice
Apprentice

Four days ago I charged the battery on my Arlo Pro to 100%.

In those four days, the camera activated twice, for a total record time of less than ONE minute.

 

The battery is now at 91%.

 

THIS IS UNACCEPTABLE. 

 

Several friends have asked me about the Arlo security cameras.  I cannot reccomend them--until/IF this battery issue is fixed.

C'mon Arlo...you're losing sales. 

5 REPLIES 5
sward6368
Apprentice
Apprentice

Looks like new firmware for the Pro and Pro2 camera pushed last night.  Went to check my camera this AM and all had new firmware available status.  Found a couple responses on other threads from the community owner and release note in the release note section. 1.092.0.17_25364

 

Surprised it was not posted as an "announcement" to the community home since this seems to be a major, widespread impact.  I have had my 4 camers close to 2 months, and have averaged just under a month battery life on each camera.  with most cameras averaging 3 to 4, 30 second recordings a day.  Hoping firmware update pushes battery life closer to the 4-6 months advertised.  But otherwise happy with system - for some of my camera locations, was not going to be easy to run power.

pc2k17
Hero
Hero

September 26, 2018

 

Production units will see the firmware update in the next 24-48 hours.  

 

Firmware versions:
Gen 3 and Gen 4 Base Station  1.10.0.9.23037
Camera VMC4030 (Arlo Pro) 1.092.0.17_25364
Camera VMC4030P (Arlo Pro2) 1.125.11.1_25366

Ronin8793
Apprentice
Apprentice

Where do I find what firmware my cameras and base station are using?

pc2k17
Hero
Hero

Open arlo app, tap three dots in upper right, settings, my devices, choose your base, device info. That's the base.

 

For cameras, tap the gear icon on the camera, device info.

Boostland
Star
Star

New camera Firmware fixed battery drain in my Pro & Pro 2 cameras  with previous FW even a camera that was disabled had drain issue sinceit  updated it has stayed on 100%
thanks Arlo support team for the great work