Arlo|Smart Home Security|Wireless HD Security Cameras

Videos missing from library

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rrpalacios2011
Aspirant
Aspirant

I have a basic plan that keeps 7 days of recordings in my library. Today when I checked all but today and yesterday's showed up. And some are missing from yesterday's. I've never seen this happen before as I always have recordings for the full 7 days and haven't made any changes. Anyone else have this issue?

Model: VMC3030 | Arlo Wire-Free Camera,VMC4030| Arlo Pro Wire-Free Camera
3 REPLIES 3
joelb79
Aspirant
Aspirant

I am having this issue as well. I contacted support about the missing ones from previous days and they showed up, but I lost all of the 17th recordings. I can make new ones happen but something glitched out AGAIN the past few days.

rrpalacios2011
Aspirant
Aspirant

Well, at least I'm not alone. The free/basic plan doesn't come with support so I can't contact them. My old recordings are still gone but at least it seems to be working and saving everything since late Sunday.

jguerdat
Guru Guru
Guru

You can contact them using the Contact Support link at the bottom here.