VMC4030 cameras no longer recording

[Martyc1]

I am unable to see recording in the cloud. What is the best way to get the access back? 

[StephenB]

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@Martyc1 wrote:

I am unable to see recording in the cloud. What is the best way to get the access back? 

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One option is to remove one camera from your account and then add it back.  That should solve the issue.  The risk is that re-installing the camera sometimes is difficult.

The mods here - @ShayneS , @BrookeN , @JamesC - can also do a back-end sync that will restore it for you.  That can take a few days (especially over a weekend).  If you want them to do that, I suggest replying here so they'll see your request.

[BrookeN]

Watch your cameras throughout the day and see if the behavior changes. 

[HazyTrails2190]

Hi Brooke and/or moderators.  I am experiencing the same thing with our three VMC4030 cameras.  None of them notify or record anymore, as of a few weeks ago.  I have been browsing the message boards and came across this one saying you or another moderator may be able to re-sync on the back end.  I'd love that if you could for me as well.  Thank you!!

[BrookeN]

I did that for you, can you watch the camera's throughout the day and see if the behavior changes. If you see the same behavior try removing one of the cameras from the account, do a reset and then add the camera back on and see if that changes what you are seeing. 

[HazyTrails2190]

Thank you, Brooke!!  I will keep an eye on the cameras and remove/reset/re-add a camera if need be.

I appreciate the help!