VMC4030 Unable to sync 1 of 4 brand new cameras.

[jkowalcz]

First, is anyone else experiencing poor customer support from submitted cases?

I still cannot get 1 of 4 brand new cameras to sync to the base station and have tried everything that was told to me my online support staff.  Now, I can't reach them again to continue working on the camera that still won't sync.

[TomMac]

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Ok,

Just for S and Giggles...

Open camera door, wait a few secs

Reboot base via the power button, give it time to come back up , about 2 mins

Close Battery door, * you should see the led flash blue briefly

Resync the camera as new using brief push on base sync button then 2-3 sec later push cam sync button

If still NG, 

Try support here, 3 ways to contact;   https://www.arlo.com/en-us/support/contact.aspx 

[jguerdat]

Or remove all devices in Settings, My Devices and swap the system at the store.

[JamesC]

jkowalcz,

Did the above suggestions resolve the issue? Please let us know if you're still having trouble getting this camera to sync.

JamesC

[KB4]

I bought 2 brand new cameras. I was able to sync the first one. The second one I don't see any lights on the camera when trying to push the sync button on the camera. I tried taking the battery out and putting it back in. Made sure the contacts line up. I put it on the charger just to see if it wasn't charged. I see fast blinking amber lights. I left it on the charger for an hour and tried the sync process again but no lights on the camera pressing the sync button. Help!

[JamesC]

KB4,

Consider inserting the battery from the working camera into the camera that will not sync. Do you see the same behavior?

JamesC