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  • ‎2017-12-05 07:32 PM
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rajeshravi
Initiate
Initiate
‎2017-12-05 07:32 PM

Today I contacted Netgear support team regarding one of defective arlo pro camera, after several troubleshooting steps support team confirmed the unit is defective and requires replacement. Later I received an email to complete the RMA and I notice I have to bear the shipping cost to return the product to Netgear. Product is still under warranty and I see no reason why I have to pay the shipping cost for a defective unit. This never happens with other product companies, unit is confirmed defective after lengthy troubleshooting and product is still under warranty, why can't Netgear include the return shipping label as all other product companies does?

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JamesC
Community Manager
Community Manager
‎2017-12-07 08:31 AM

rajeshravi,

 

I would like to take a closer look at your support case. If you could provide the case number I will review and escalate if needed.

 

JamesC

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rajeshravi
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‎2017-12-07 08:40 AM

Thanks for the response and to take a look into the case

 

Case# 29384177

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