Email snapshot not the same as the one on the link after you open it

[Dpovolo]

The email notification I get shows the sanpshot which always has an image that doesn't appear to be the snapshot when the motion was activated.  When I click the link to look online, the first image of the video is actually the true one with the person who activated the motion.  

I have 4 cameras, 3 of them show the right snapshot, the 4th never seems to show the right one.

Any ideas?

thanks

[TomMac]

you could try and reset the camera ( pull and replace battery )

or a power reboot of the base unit ( off-on of power button )

If NG, the next step would be to REMOVE DEVICE ( settings for camera ) and bring back as if new