VMB4000 base station and Arlo Pro wireless cameras - unable to see live view

[Euphonikal]

Hello

• I have an Arlo Pro wireless system with a VMB4000 base station and 2 Arlo Pro wireless cameras.
• When system disarmed, unable to see a live view - press play, it says connecting and a second later it reverts to the play button with no change.
• When the system is armed the cameras record as per normal when motion sensor is triggered  
• Have reset base station to factory settings, resynced the cameras, removed batteries, nothing helps.
• Hoping someone can help or has had a similar issue.

Thanks.

[JamesC]

Euphonikal,

Do you experience this behavior on both the mobile app and when using the web client?

JamesC

[Euphonikal]

thank you for your response.

I understand your reference to web client to be using the app through Chrome on a pc?  if so, I have tried both the mobile app (on Wi-Fi and on data) as well as the app on a pc (Chrome) and the same behaviour persists.

[RoyCole]

Hello i can see your post

If you're experiencing difficulties with live view on your VMB4000 base station and Arlo Pro wireless cameras, there are a few steps you can take to troubleshoot the issue:

1. Check Camera Connectivity: Ensure that your Arlo Pro cameras are connected to the VMB4000 base station. Verify that the camera's LED indicator shows a solid green or blue light, indicating a stable connection.

2. Verify Internet Connection: Make sure that your base station is connected to the internet and that your network is functioning properly. Check the network cables and router settings to ensure a stable internet connection.

3. Camera Placement: Check the placement of your Arlo Pro cameras. Ensure that they are within range of the base station's wireless signal and not obstructed by any physical barriers that could interfere with the signal.

4. Camera Firmware: Confirm that both the base station and Arlo Pro cameras have the latest firmware installed. Outdated firmware can sometimes cause connectivity issues. Use the Arlo mobile app or the Arlo website to check for firmware updates and install them if necessary.

5. Power Cycle: Try power cycling your base station and cameras. This involves unplugging the base station and removing the batteries from the cameras. Wait for a few seconds, then reconnect the base station and reinsert the camera batteries. Allow the devices to power up and reconnect.

6. Check Arlo App: Ensure that you're using the latest version of the Arlo mobile app. Updates to the app can sometimes resolve compatibility issues and improve performance. If you're using an outdated version, try updating the app from your device's app store.

Thanks and regards

RoyCole

[Euphonikal]

Hi and thanks

1. Check Camera Connectivity:  both and all stable (seemingly)

2. Verify Internet Connection: all fine.

3. Camera Placement: cameras temporarily 500mm away from base station for troubleshooting - same behaviour.

4. see below

5. Power Cycle: did this three times.

6. Check Arlo App: using latest.

Camera Firmware is only thing not sure of - cameras are on one firmware (1.092.1.0_9_120d8b7) and base station is on (1.21.1.0_4300_898b168). 

Not sure if this is correct and if not how to update firmware for individual devices?

thanks 

[Euphonikal]

I saw this message on System Status page - not sure if this is cause of my issue with live streaming but as of 14 July the problem persists.  Would appreciate any help out there.

The Arlo DevOps team is looking into an issue preventing users of specific models (VMC2020, VMC2030, VMC2032) in AP mode from live streaming on all clients. We apologize for any inconvenience this may have caused.

[Euphonikal]

still hoping someone out there may be able to assist - unable to live view - everything else is functional including recording when armed.

thanks in advance.