VMB4000 app cannot find device to install. Base has internet connection.

[Margot]

Any suggestions to fix issue.

My base is not being recognized by the app. message reads no arlo device found.  I have turn off and on, i have pressed the reset button and the message is the same. so frustrating. All the 3 lights are green

[StephenB]

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@Margot wrote:

Any suggestions to fix issue.

My base is not being recognized by the app. message reads no arlo device found.  I have turn off and on, i have pressed the reset button and the message is the same. so frustrating. All the 3 lights are green

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Is this a used base you are trying to install?

If the previous owner didn't remove it from their account, then you will not be able to add it to yours.

[jguerdat]

The fact that all 3 LEDs are green means the base is still in the original owners account. After it has been removed, the Camera LED will be off or solid amber.

[Deegan_Williams]

Did you get this resolved? I'm having the same issue. I am the original owner and the VMB4000 base station is no longer visible. 

[BrookeN]

Have you tried resetting the basestation as well as uninstalling and reinstalling the app?