VMB4000 after upgrade

[Sterger]

After upgrade, all I get are information screens.  I cannot get to my dashboard and regular viewing.  My iPhone is still fine.  Please help.  Thank you.

[BrookeN]

Which camera are you unable to view. Have you tried uninstalling and reinstalling the app? 

[Sterger]

Yes I did.  

[Sterger]

No way can I get my dashboard.....seeing devices, library....anything.  Just stays on describing the update I think.... when I hit dashboard over on a list.... it goes to a message about widgets and shows a phone with all kinds of devices (animations) around it.  I am working on a Mac.

[Sterger]

Just can't  get to the dashboard at all.....just animation screens

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[BrookeN]

Can you please send a screenshot of what you are seeing?

[Sterger]

I have tried many times to get my photo here and all I get is a white box with an X in right upper corner.  I choose the camera....then photos...I tried files and dragged from desktop...white box.  😥

[Sterger]

ok. Now the photo is there.     After I said done.  (I am learning)

[BrookeN]

Click on the plus sign and choose add a widget. From there pick the cameras you would like on the dashboard. 

[Sterger]

Thank you.  Everything...widget, device... when I click the plus it then wants me to add a new camera it seems.  I have an already established dashboard....  had it for years and cannot get to that.  I have worked for days on this... and I usually can work it out but have been stuck on that page for days.  

[BrookeN]

Do you still see that if you use a different browser?

[Sterger]

I only use safari, and it has always worked for years.  

[StephenB]

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@Sterger wrote:

when I click the plus it then wants me to add a new camera it seems. 

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No option to add a widget when you click the + on the dashboard screen???

[BrookeN]

@Sterger were you able to add the devices to the home screen?