Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

VMB4000 R3 , 4 Arlo pro cameras

Reply
Discussion stats
  • 3 Replies
  • ‎2024-06-14 07:59 AM
  • 584 Views
  • 0 Likes
  • 2 In Conversation
plato
Aspirant
Aspirant
‎2024-06-14 07:59 AM

Arlo Base and  cameras show  offline  but receiving notifications,  so far did base power off/on no change.

No video, look like a software problem, system is bricked.   Will an update from arlo fix the issue?

Labels:
0 Likes
Reply
Message 1 of 4
Views icon 584
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2024-06-15 06:59 AM

Have you rebooted your phone and reinstalled the app? Have you tried the web client on a computer browser (my.arlo.com)?

0 Likes
Reply
Message 2 of 4
Views icon 553
plato
Aspirant
Aspirant
‎2024-06-16 01:30 PM

done all that, including on off  , still receiving notifications

0 Likes
Reply
Message 3 of 4
Views icon 531
jguerdat
Guru Guru
Guru
‎2024-06-17 06:19 AM

While a PITA, remove all devices from your account, reset the base by holding the reset button for >10 seconds until the LEDs flash amber,  and start fresh. Add the base first and reconnect the cameras.

0 Likes
Reply
Message 4 of 4
Views icon 504
Discussion stats
  • 3 Replies
  • ‎2024-06-14 07:59 AM
  • 585 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.