Used Equipment

[CarlPL]

Hello.  The former pastor at our church set up our camera system.  He is no longer with us, and we need to reset our equipment to use it again.  I have done a factory reset, but all I get is an error that says it is unable to claim this device.  I have tried contacting support, but it says I don't have a plan.   So I tried to purchase a plan, and it won't let me, because I don't have any cameras listed. I can't add my cameras, because they are tied to the former pastor's username. Any help would be appreciated.

[StephenB]

If he is cooperative, contact him and ask him to remove the cameras and base station(s) from the old account.

[TomMac]

As above, the OLD user name/ pw MUST remove the equipment from their account before you can claim it.