Unable to switch protection mode to ON/OFF via Arlo APP (smartphones) since the last 24H (Belgium)

[Fonske1]

Since 24H we're unable to set our protection mode to ON/OFF via the ARLO APP installed on our smartphones?!

We already logged ourselves in/out of the system : no use.

We have to go online through our laptop in order to go through our ARLO netgear login in order to switch our camera ON/OFF. Very frustrating and time consuming!!

When switched ON, video recording works perfectly. However, again through our ARLO APP (smartphone) we don't get to see the recordings in our library. ... which we perfectly can see via our laptop.

First time we encounter this as being fairly new ARLO Pro customers, our one camera has been working quite alright for the last 6 months or so (ever since we purchased it) - Belgium.

 Did ARLO change something with the Arlo APP, updated, or .. ?

 Help please, as we truly hope the problem will be solved very soon!

Many thanks in advance and kindest regards.

[steve_t]

Uninstall the app. Restart your phone. Reinstall the app. Login as the primary account holder in all phones. For non-primary account holders, then logout and login as themselves. Ensure these people have been granted access to the cameras they should be granted access to view. At the bottom, select Allow Access to allow changing of modes etc

[Fonske1]

Thanks for your reply.
However, the suggested solution makes no difference at all!😟 Followed every step as mentioned in your reply (by which we even had to re-sync our camera etc.). It takes ages and ages even to just get to see a live view, let alone to switch ON/OFF status..
And on the 2nd smartphone, Arlo app re-installed, logged-in as primary acvount holder, then logged out to re-log in with 2nd granted person and now from his phone the Arlo app doesn't even wants to connect to "detect the device (camera)!?!
.. is taking up a LOT of time, time we don't have at the moment 😟
Looks like we're further away from home than before... *sigh*.
Everything worked so perfectly until 2 nights ago.
Please HELP.
Many thanks again.

[jguerdat · Accepted solution]

Have you power cycled the base?  It may be that simple.

[Fonske1]

Re-booting the base station did the magic trick indeed!😊😊
Thanks for your help and Merry Christmas!