Trying to update email account but says email exists (from registering a NETGEAR product)

[blankyblank]

I setup an Arlo Pro (the base with 3 units from Costco) for a neighbor while he was away for the winter using my own email account and now I'd like to switch it to his. Unfortunately when I try to do that it says his email already exists (probably from his registering a Netgear product). This doesn't seem like a "rocket science" thing to do and I'm guessing it's just a poorly designed sharing of user account between sites in the Netgear ecosystem but I can't be the first one to have this issue....can I? Anybody ever run across this? Thanks, Jeff

[brh · Accepted solution]

@blankyblank,

firstly, remove all the cameras and base station from your account. Then log into his account and add the devices starting with the base then add the cameras.

Brian