Token reset

[Logan_949]

How do I go about getting a token reset? My cameras stopped working in HomeKit and after removing the hub, I can’t add it back in. I’m stuck at discovering your device. 😕

[JamesC]

Logan_949,

Send me a private message with the email address you use to login to your Arlo account and I will send a token refresh to your base station.

JamesC

[Aaron323]

Hi James, can I also get a token reset? Seems my cameras have stopped working with HomeKit as well.

Also, this seems to happen to mine a lot, maybe a few times a year. Is there something I could be missing in the set up to keep it stable longer or do I need to upgrade to different cameras and base station for Arlo? 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?